On May,2015,I was arranged to deal with a old client of Austarlia when I was new to firm because of personnel change.However,we may lost this customer any time because we left a bad impression of products and services to him due to the inferior quality of pre-orders.I immediately contacted the client  and we talked it over,after which we made an agreement on compensation.For the part we can offer some accessories to make up,we will send  corresponding number.And we will offer considerable discount in the future trade for the rest part.Finally,the client accepted our project and agreed to give us an oppoturnity after communicating patiently.The new order of baby cots 1102 followed as we expected,After receiving the order,I reiterated the importance of quality many times to our production manager and reminded him of producing the accessories we need to make up time to time.Addiionally,we arranged a sample test to ensure that the quality of baby cots1102 can meet the requirement of client after production.Our profile was improved by this turning point and now he is our loyal client.